All frequently asked questions about returns

<h2 id="isPasted"><strong>OVERVIEW</strong></h2><ul style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 24px; padding: 0px; list-style: disc; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;">How long do I have? Up to 30 days. (Except November - December during our 60-day extended return window for the holidays)</li><li style="font-size: 16px;">Is there a cost? Returns shipping costs will vary based on the reason for the return.</li><li style="font-size: 16px;">Minor Defect items are final sale. More information below.</li><li style="font-size: 16px;">How do I start the return? Email <a href="mailto:hello@nanuelectrics.com">hello@nanuelectrics.com</a></li></ul><p><br></p><hr><p style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 0px; line-height: 23.4px; font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-weight: 300; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">&#xA0;</span></p><h2 id="the-full-details"><strong>THE FULL DETAILS&#xA0;</strong></h2><h3 id="timelines"><strong>Timelines</strong></h3><ul style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 24px; padding: 0px; list-style: disc; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;"><strong>New Products</strong> must be returned within 30 days of receipt. They must be in the same condition as received, unused, and in their original packaging.</li><li style="font-size: 16px;"><strong>Minor Defect items&#xA0;</strong>such as Nudge Counter [Imperfect] are final sale unless a functional defect exists. Any functional defect will fall under our standard warranty policy below.</li><li style="font-size: 16px;">Our <strong>Warranty &amp; Defects Policy</strong> is listed below. This also applies if an item is received damaged or defective. Reach out to us at hello@nanuelectrics.com with a photo or video of the defect, and we&#x2019;ll help find a solution within 24 hours.</li></ul><h3 id="fees"><strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);">&#xA0;<br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;"></strong><strong>Fees</strong></h3><ul style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 24px; padding: 0px; list-style: disc; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;"><strong>Return shipping costs will vary</strong> based on location.</li></ul><h3 id="process"><strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);">&#xA0;<br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;"></strong><strong>Process</strong></h3><ul style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 24px; padding: 0px; list-style: disc; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;"><strong>Email Us:</strong> Shoot us a note at hello@nanuelectrics.com to let us know why you would like to return your purchase.</li><li style="font-size: 16px;"><strong>Important:&#xA0;</strong>Returns must be accompanied by all of their original components and packaging. Non-defective returns that arrive broken may not be refunded.</li></ul><h3 id="refunds"><strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);">&#xA0;<br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;"></strong><strong>Refunds</strong></h3><ul style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 24px; padding: 0px; list-style: disc; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;">Refunds for returned items will be issued in the form of <strong>either cash or store credit</strong>, depending on the nature of the return.</li><li style="font-size: 16px;"><strong>Refunds are processed within 5-8 business days</strong> upon return receipt and approval to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.</li><li style="font-size: 16px;"><strong>Only products</strong>, not any associated shipping charges, are refundable.</li></ul><h3 id="eu-rights"><strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);">&#xA0;<br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;"></strong><strong>EU RIGHTS</strong></h3><p style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 0px; line-height: 23.4px; font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-weight: 300; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong>For our friends in Europe</strong>, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase.</span></p>

Returns

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Why is there a digital time on the clock face?

Can I turn off the display and backlight?

How quiet is the clock movement?

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Do I have to set the alarm every day?

How is Arc powered? What happens if my power goes out?

Does Arc come with a power cable?

Can I have multiple alarms set at once?

How long is the chime? Does that affect my final wake up time?

Does it differentiate between AM and PM?

Does it have a radio or speaker?

What does it mean when we say Arc is designed to last at least ten years?

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Why is there a snooze button if it's bad for sleep habits?

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Why is Arc $235?

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Why is this better than using my phone, smart alarm, or traditional analog clock?