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Shipping FAQ

Where do you ship?

Shipping and availability depend on which product you are interested in. Arc ships to the following countries:. For international shipping, please purchase through our Etsy Page. Non-electric products such as Nudge Counter ship to the following count

How long does it take to ship my order?

Our standard processing time for orders is 1-3 business days, which does not include the time it takes for your chosen shipping option to deliver your order.

Help! I typed the wrong address

Your item ships to the address you type in at checkout. Please always double-check that you have put in the right address before you buy! Auto-fill is often the culprit for sending packages to old addresses, so please keep an eye out. We can only shi

What shipping service do you use?

All small items, such as Nudge Counter ship DHL. Medium items such as Arc Alarm Clock ship Fedex. You will receive a tracking number once the package is shipped.

International shipping

You are responsible for import duties/VAT or any other fees. These items cannot be marked as gifts or less than what they are actually worth. International shipping can be more expensive with a higher risk of lost parcels. Please consider that when p

Damaged, lost, or missing items from shipping

This doesn't happen often, but accidents do happen! Shoot us a note at [email protected] or contact us at the top of this page, and please keep your item along with its packaging. We will file a claim if necessary.

How can I cancel my order?

To cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will cancel it immediately and initiate a refund, which might take a few days to reflect in your account, depending on your financial institution