All frequently asked questions about warranty

<h2 dir="ltr" id="isPasted">NUDGE&#x2019;S WARRANTY</h2>Nudge is built to last and has a lifetime warranty. If there&#x2019;s something wrong, like a manufacturing defect or part failure, let us know and we&#x2019;ll make it right. If, for whatever reason, you want to dispose of your Nudge, please get in touch with us so we can find a way to keep it out of landfills. What does &quot;lifetime&quot; mean, and what does the guarantee cover? The lifetime guarantee specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose. Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear.<p style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 16px; margin-right: 0px; margin-bottom: calc(1rem*var(--tw-space-y-reverse)); margin-left: 0px; font-family: acumin-pro, sans-serif; font-size: 18px; font-style: normal; font-weight: 300; --tw-space-y-reverse: 0; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> What doesn&#x2019;t the guarantee cover?Excessive wear and tear, collision damage, abuse, misuse or neglect is not covered by our guarantee. We also can&apos;t guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party.<br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;">What happens to the no longer working item?Depending on the state of the item and your preferences, Nanu will replace or repair the product once the defective item is sent back to us. &#xA0;<strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);"><br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;">What do you have to do?To use this guarantee, email <a href="mailto:hello@nanuelectrics.com">hello@nanuelectrics.com</a> or contact us below, and we&#x2019;ll get back to you within 24-48 hours. We&apos;ll notify you of the next steps once we determine if your return is eligible for our guarantee.

Nudge Counter Warranty

<h2 dir="ltr" id="isPasted">ARC&#x2019;S WARRANTY</h2>Arc has a 10-year standard warranty.&#xA0; What is covered by the warranty?Our warranty ensures that the Arc Alarm Clock is free from defects in materials and workmanship for a specified period. To have a warranty claim accepted, please ensure that all of the following conditions are met:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You must be the original consumer of the product.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You must have bought the product directly from Nanu or from authorized Nanu retailers.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You must have purchased and used the product in the United States, U.S. territories, or Canada.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You must provide the original sales receipt or order number as proof of purchase.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You must have used the product only as intended and according to the product&#x2019;s care instructions.</li></ul>Unfortunately, our warranty does not cover:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Damage resulting from accidents, misuse, abuse, improper maintenance, or repairs conducted by unauthorized personnel.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Normal wear and tear.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Operation with the incorrect type of current or voltage. (Pending)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Failure to adhere to any safety precautions outlined in the product instructions or this warranty.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Products that are used or purchased outside of the United States (including its territories) and Canada.</li></ul><br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;">What happens to the item that is no longer working?Depending on the item&apos;s state and your preferences, Nanu will replace or repair the product once the defective item is returned to us. &#xA0;<strong style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: var(--font-body-bold-weight);"><br style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;">What do you have to do?To file a warranty claim, please contact us&#xA0;<a href="https://nanu-electrics.gorgias.help/en-US/contact" target="_blank">here</a>, and we will respond within 24 to 48 hours. Once we determine if your return is eligible for our guarantee, we will inform you of the next steps.

Arc Alarm Clock Warranty

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Setting Clock Time on Arc

Alarm Set Up on Arc

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Why is there a digital time on the clock face?

Can I turn off the display and backlight?

How quiet is the clock movement?

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Do I have to set the alarm every day?

How is Arc powered? What happens if my power goes out?

Does Arc come with a power cable?

Can I have multiple alarms set at once?

How long is the chime? Does that affect my final wake up time?

Does it differentiate between AM and PM?

Does it have a radio or speaker?

What does it mean when we say Arc is designed to last at least ten years?

Tell me more about the chime bar

Can I connect my smartphone?

Why is there a snooze button if it's bad for sleep habits?

How long does snooze last?

How do I turn the chime off when I wake up?

Why is Arc $235?

Why did you make a clock?

Where is Arc made?

Why is this better than using my phone, smart alarm, or traditional analog clock?